At VANLARA, we want your jewelry to arrive safely and with clear delivery information. This Shipping page explains how we process payment on delivery orders, the estimated delivery times for each market, tracking, and what happens if a delivery is delayed.
For questions about your order or delivery, contact our customer service team on WhatsApp at +212 643 928 228. Our customer service team is available 7 days a week.
Order confirmation and processing
After you submit a payment on delivery order, our dedicated confirmation team will contact you by phone call or SMS to confirm your name, address, selected product, variant, and order details. Your order is prepared for dispatch after confirmation.
Most orders are processed within 1 to 3 business days. Processing may include product checks, quality control, packaging, and preparation for dispatch.
Delivery times by market
Our current estimated delivery times are:
- Greece, Bulgaria, and Romania: normally within 24 hours.
- Poland, Hungary, Slovakia, and Slovenia: normally within 48 hours.
These are estimates and not guaranteed delivery dates. Delivery timing can be affected by the courier, local conditions, weekends, public holidays, address accuracy, or other circumstances outside our reasonable control.
Cash or card payment at delivery
You do not need to pay online when you place a payment on delivery order. You may pay the courier in cash, or you may pay by card using the card terminal carried by the delivery courier. Choose the payment method that is most convenient for you when your order arrives.
Delivery charges
The delivery charge is shown clearly in the order form before you submit your order. Delivery charges may vary by market, order, or delivery option. Any original delivery charge is normally non-refundable on a return.
Limited stock and production time
We do not mass-produce our jewelry. We prefer careful production and high-quality finishing, so some variants are available in limited quantities.
If your chosen variant is temporarily out of stock, our confirmation team will contact you before dispatch. We will explain whether we are waiting for new stock or for production to finish. When production is needed, the usual estimated waiting time is approximately 7 to 15 days. You may choose to wait, select another available variant, or discuss the available solution with our team.
Tracking and delivery updates
When tracking is available for your order, you will receive the delivery information by email or message after dispatch. It may take some time for the first tracking update to appear in the courier system.
If you have not received an update or your order appears delayed, contact us on WhatsApp and include your order number. Our customer service team will help check the status with the relevant local delivery partner.
Incorrect or incomplete address
Please enter your full name, phone number, city, delivery address, civic number, apartment or suite details where applicable, and postal code carefully. An incorrect or incomplete address can cause a delivery delay or failed delivery.
If you notice an error after placing your order, contact us as soon as possible. We will try to update the information before dispatch, but changes cannot always be guaranteed once the order has been confirmed or handed to the courier.
Delayed, lost, or damaged parcels
If your parcel is delayed, marked as delivered but you have not received it, or appears to be lost or damaged, contact our customer service team on WhatsApp. We may need to check the shipment with the courier or logistics partner.
If a parcel is confirmed lost or the product arrives damaged, VANLARA will review the situation and provide an appropriate solution according to our policies and applicable consumer rights.
Taxes and import charges
Any applicable taxes, customs duties, or import charges depend on the destination and the delivery arrangement for the order. If an additional charge may apply, our team will explain the available information during order confirmation whenever possible.
Need help?
Our customer service team is available 7 days a week for delivery questions, order updates, returns, refunds, product information, and any other concern. Contact us on WhatsApp at +212 643 928 228.