Terms and Conditions

Last updated: September 7, 2026

Welcome to VANLARA. These Terms and Conditions apply to your use of vanlara.com and to orders placed through our website.

By placing an order, you agree to these terms. Nothing in these terms limits any mandatory consumer rights that apply to you under local law.

1. About VANLARA

VANLARA is an online jewelry brand offering jewelry and related accessories through vanlara.com.

Website: vanlara.com
Customer service: contact@vanlara.com
General contact: info@vanlara.com
WhatsApp: +212 643 928 228

2. Product information

We work to keep product descriptions, photos, materials, sizes, prices, and availability clear and accurate. Small visual differences may occur because jewelry is photographed under lighting and screens can display colors differently.

If a product is described as moissanite, it is sold as moissanite and not as a natural diamond. Certificates or product documentation are included only when stated on the product page.

3. Orders and confirmation

You can place an order by selecting a product, choosing the available options, and submitting the payment on delivery form. Please check your name, phone number, address, product, variant, and order details carefully before submitting.

After you submit an order, our confirmation team may contact you by phone call, SMS, WhatsApp, or email to confirm your details, product availability, and delivery information before dispatch.

4. Payment on delivery

For payment on delivery orders, you do not need to pay online when submitting the order. Depending on your market and delivery partner, you may pay the courier in cash or by card when your order arrives.

VANLARA will never ask you by message for passwords, full card details, bank login information, or security codes.

5. Prices, promotions, and delivery charges

Prices are shown on the website at the time you place your order. The order form shows the product price, any selected gift-box option, delivery charge where applicable, and total amount before you submit the order.

VANLARA may offer discounts, free delivery, free gift-box offers, bundle offers, or temporary promotions. Promotions may have their own conditions and may be changed or ended where permitted by law.

6. Availability and limited stock

All orders depend on product and variant availability. We do not mass-produce every item in unlimited quantities, and some variants may be available in limited stock.

If your chosen variant is temporarily unavailable, our team will contact you before dispatch. We may offer you the choice to wait for production or restock, choose another available variant, or cancel the order where applicable.

7. Shipping and delivery

Delivery estimates depend on the destination market, local courier, address accuracy, public holidays, weekends, and operational conditions. Current estimated delivery times and delivery charges are shown on the product page, order form, or Shipping page.

For payment on delivery orders, your order is normally prepared for dispatch after your details are confirmed.

8. Returns, exchanges, and refunds

Eligible products can be returned or exchanged according to our Returns, Exchanges & Warranty page. Items must usually be unused, clean, and returned with original packaging, certificates, documentation, and included accessories.

Shipping or delivery charges are normally non-refundable for voluntary returns unless the return is caused by a VANLARA error, a defective product, or applicable law requires otherwise.

9. Warranty and product care

VANLARA jewelry may be covered by a limited 1-year warranty against eligible manufacturing defects. The warranty does not cover normal wear, scratches, accidental damage, misuse, exposure to chemicals, perfume, chlorine, sea water, incorrect storage, or repairs by third parties.

Please follow the jewelry-care guidance on our website to help preserve your jewelry.

10. Customer responsibility

You are responsible for providing accurate order and delivery information. If you notice an error after placing an order, contact us as soon as possible at contact@vanlara.com or on WhatsApp at +212 643 928 228. We will try to update the information before dispatch, but changes cannot always be guaranteed.

11. Website use and intellectual property

All VANLARA branding, logo, text, images, videos, product descriptions, website design, and marketing materials are owned by VANLARA, licensed to VANLARA, or used with permission. You may not copy, reuse, sell, or misleadingly use this content without permission except where allowed by law.

You must not use the website for fraud, abuse, unauthorized access, malware, false information, or activity that violates laws or third-party rights.

12. Third-party services

VANLARA may use third-party services such as Shopify, delivery partners, payment or payment-on-delivery partners, analytics providers, advertising platforms, and customer-service tools. These services may have their own terms or privacy notices.

13. Privacy

We process personal information according to our Privacy Policy. This includes information needed to confirm orders, arrange delivery, provide support, handle returns, measure website performance, and improve advertising where permitted.

14. Limitation of liability

Nothing in these terms excludes liability where it cannot legally be excluded. To the extent permitted by law, VANLARA is not responsible for indirect losses, delays caused by events outside our reasonable control, or losses caused by incorrect customer information.

15. Changes to these terms

We may update these Terms and Conditions when needed to reflect changes in our services, markets, delivery process, website, legal requirements, or business operations. The latest version will be published on this page.