Returns, Exchanges & Warranty

At VANLARA, we care about the quality of our jewelry and want you to order with confidence. If you are not completely satisfied with your order, you may request a return, exchange, or warranty review under the conditions below.

For help with returns, exchanges, cancellations, or warranty claims, contact us at contact@vanlara.com. For general questions, email info@vanlara.com. You can also contact our customer service team on WhatsApp at +212 643 928 228.

30-Day Return and Exchange Policy

You may request a return or exchange within 30 days after receiving your order. Requests made after this period may not be accepted, unless applicable consumer law provides otherwise.

For customers in the European Union, the statutory 14-day right of withdrawal remains fully applicable. This legal right is separate from our voluntary 30-day return and exchange policy.

Return Conditions

For returns under our voluntary 30-day policy, the jewelry must be unworn and unused, in its original condition, and free from scratches, damage, misuse, or alterations.

The original packaging, certificates, documentation, accessories, and all included parts must be returned. Items showing signs of wear, alteration, misuse, or customer-caused damage may not qualify for a return under our voluntary policy.

Personalized, engraved, or specially modified jewelry may not be eligible for return unless the product is defective or applicable law provides otherwise.

How to Request a Return

Contact contact@vanlara.com and include your order number, the item you want to return, and the reason for the return.

Our customer service team will provide the correct return instructions and return address. Do not send your order back before receiving instructions from VANLARA. The address on the original package may differ from the designated return location and could cause delays.

Return Costs

For voluntary returns due to preference, size choice, a change of mind, or another reason not caused by VANLARA, the return costs are usually paid by the customer.

If you receive an item that is confirmed defective, damaged on arrival, or incorrect, VANLARA will reimburse reasonable return costs or provide an appropriate solution. Your legal rights always remain protected.

Refunds

When your return is received, we will inspect the item. If the return is approved, we will issue the refund through the original payment method.

Please allow up to 10 business days after we receive your return for inspection and refund processing. Your bank, card provider, or payment provider may need additional time before the amount appears in your account.

Shipping or delivery costs are not refunded under our voluntary 30-day return policy, unless the return is caused by a VANLARA error, a defective product, or the law requires a refund.

We reserve the right to refuse or reduce a refund if an item does not meet the return conditions, always subject to applicable consumer law.

Exchanges

You may request an exchange within 30 days after receiving your order. The item must be in its original condition and returned with the original packaging, certificates, and documentation.

For a voluntary exchange, return costs are usually paid by the customer. Once the returned item is received and approved, VANLARA will pay the shipping cost for the replacement item sent to you.

We recommend checking the product information and size guide carefully before ordering.

Damaged, Defective, or Incorrect Items

Check your order after delivery. If your jewelry is damaged, defective, or incorrect, contact contact@vanlara.com as soon as possible.

Include your order number, describe the problem, and attach clear photos and/or videos. After reviewing the case, VANLARA may offer an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances and your legal rights.

1-Year VANLARA Warranty

VANLARA jewelry is covered by our limited 1-year warranty from the date your order is delivered. This warranty covers manufacturing defects and abnormal deterioration during normal use and with proper care.

The warranty may cover manufacturing defects, structural defects caused by production, defective clasps, settings, or prongs caused by a manufacturing fault, stones becoming loose because of a manufacturing fault, abnormal discoloration despite normal use and care, or abnormal loss of plating under normal conditions.

What Is Not Covered by the Warranty?

The warranty does not cover normal wear, scratches, dents, chips, or surface marks, accidental damage, misuse, loss or theft, damage from impacts, crushing, pulling, or dropping, exposure to chemicals, chlorine, bleach, perfume, lotion, cosmetics, or hairspray, incorrect cleaning or storage, or repairs and alterations by third parties.

Gradual changes caused by normal wear, aging, or environmental factors are not considered manufacturing defects.

How to Submit a Warranty Claim

Send your request to contact@vanlara.com with your order number, a description of the problem, and clear photos and/or videos of the affected item.

We may request additional information or ask you to return the jewelry for inspection. If the issue is covered by our warranty, VANLARA may repair the item, replace it with the same or an equivalent model, or provide another appropriate solution.

This voluntary warranty is in addition to your legal rights and does not limit them.

EU Customers: 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the statutory right to withdraw from your online purchase within 14 days after receiving it without giving a reason, subject to legal exceptions.

To exercise this right, you must clearly inform VANLARA within the applicable period by contacting contact@vanlara.com. Include your order number so we can identify your purchase.

After notifying us, the goods must be returned within the legally required period. You may inspect and handle the jewelry only as necessary to establish its nature, characteristics, and functioning. If the item is used beyond this and loses value, you may be responsible for that loss in accordance with applicable law.

Unless VANLARA agrees otherwise or the law provides otherwise, direct return costs under the right of withdrawal are paid by the customer. For a valid withdrawal, VANLARA will refund the amount required by applicable EU consumer law, including eligible standard delivery costs where legally required.

Cancellations

If you want to cancel or change your order, contact contact@vanlara.com as soon as possible. We will try to process your request before the order has been prepared or shipped.

Because orders may be processed quickly, cancellation or changes cannot be guaranteed once fulfillment has started. If your order has already shipped, you may use the return process or your statutory right of withdrawal after delivery.

Refusing delivery is not automatically a valid cancellation and does not guarantee an immediate refund. Always contact VANLARA so we can provide the correct instructions.

Non-Returnable Items

Under our voluntary return policy, the following items may not be eligible for return: gift cards, personalized or engraved jewelry, jewelry altered after delivery, and items showing customer-caused damage, misuse, or excessive wear.

Where applicable consumer law grants a mandatory right to a return, refund, repair, replacement, or another remedy, those legal rights remain fully applicable.

Return Address

You will receive the correct return address and instructions after your return request has been reviewed. Do not return products to the address on the original package unless VANLARA specifically instructs you to do so.