VANLARA creates elegant jewelry designed for everyday wear and special moments. We focus on refined designs, high-quality materials, clear product information, and a reliable customer experience.

Choose your product and place your order through our cash-on-delivery form. You do not need to pay online. Our confirmation team will contact you after the order is submitted to confirm your name, address, selected variant, and order details.

Yes. You can pay in cash when the courier delivers your order, or you can pay by card. The delivery courier carries a card terminal, so you can choose the payment method that is most convenient for you at delivery.

Estimated delivery is normally within 24 hours for Greece, Bulgaria, and Romania. Estimated delivery is normally within 48 hours for Poland, Hungary, Slovakia, and Slovenia. Delivery estimates can vary in exceptional circumstances, and the confirmation team will explain any important update.

Yes. Our dedicated confirmation team contacts you by phone call or SMS after you place your order. For orders from Greece, the team is based in Greece. For orders from Bulgaria, our Bulgarian team can contact you. We also work with local customer-service support for other markets.

We do not mass-produce our jewelry. We prefer careful production and high-quality finishing, so some variants are available in limited quantities. If your selected variant is temporarily unavailable, our team will contact you before dispatch and explain whether we are waiting for stock or for production to finish.

When production is needed, the usual estimated waiting time is around 7 to 15 days. If you prefer not to wait, our team will help you choose another available variant. When applicable, we may offer a special solution: 10% off the current product and 20% off your next VANLARA purchase.

Our jewelry is made with high-quality materials. The exact material, stone details, finish, and certification information are shown on each product page. Please read the Materials and Certification details for the specific product before ordering.

Eligible jewelry comes with certification or product documentation as stated on its product page. The exact certificate and stone information depend on the selected product. Please check the product page for complete details.

Our customer service team can help you choose a carat size and stone shape based on the look you want. You can contact us on WhatsApp at +212 643 928 228. We can also guide you using the size and product information shown on the product page.

Our dedicated customer service team is available 7 days a week for questions about products, orders, delivery, refunds, returns, exchanges, sizing, or any other concern. Contact us on WhatsApp at +212 643 928 228.

VANLARA operates customer-service support from Morocco, where our team works with artisanal jewelry craftsmanship and can help answer product questions. Your order confirmation may also come from our local market team.

No. VANLARA will never unexpectedly contact you by email, SMS, or WhatsApp to request card details, passwords, security codes, or other critical information. For cash-on-delivery orders, payment is made directly to the courier at delivery. If you receive a suspicious message, do not share information and contact us through our official WhatsApp number.

Yes. Eligible products can be returned within 30 days of delivery. The jewelry must be unused, clean, and returned in its original packaging with all certificates and included materials.

Returns for manufacturing or material problems may qualify for a refund after the product is inspected. The original delivery fee is normally non-refundable and is usually around €1.50, depending on the market and order.

Problems caused by misuse are not covered, including exposure to harsh chemicals, swimming pools, the sea, perfume, cleaning products, or other conditions contrary to our jewelry-care guidance. Normal wear, scratches, accidental damage, loss, or damage caused by incorrect care may also be excluded.

We offer a free exchange within 7 days of receiving your order when the item is unused, clean, and returned in its original packaging with all certificates. You can request another available variant, such as a different color or stone size. If you prefer a refund, we can process it after the product is received and inspected at our warehouse in your country. Delivery fees are not refundable.

The premium Tiffany-blue gift box is optional. It is displayed on the product page and may be available as an add-on. The usual total packaging cost is €4, with VANLARA covering 50%, so the customer normally pays about €2. The gift box is prepared for gifting. If you do not choose it, your jewelry arrives in our standard jewelry box at no extra cost.

Remove jewelry before swimming, showering, exercising, or using harsh chemicals. Avoid direct contact with perfume, lotion, chlorine, bleach, and cleaning products. Store each piece separately in a dry place and gently wipe it with a soft cloth. See our Jewelry Care page for more guidance.