Last updated: September 7, 2026
This Privacy Policy explains how VANLARA collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or use our services.
1. Information we collect
When you place an order or contact us, we may collect information such as your full name, phone number, email address, delivery address, city, postal code, apartment or house details, order notes, selected product, variant, gift-box choice, and order value.
We may also collect technical information through Shopify, cookies, analytics tools, and advertising tools, such as your device type, browser, IP address, pages viewed, products viewed, cart activity, and website interactions.
2. How we use your information
We use your information to process your order, confirm your order details, prepare your jewelry, arrange delivery, provide customer support, handle returns or exchanges, prevent fraud, improve our website, and meet legal or accounting obligations.
Because VANLARA offers payment on delivery, our confirmation team may contact you by phone, SMS, WhatsApp, or email after you place an order to confirm the product, variant, delivery details, and availability before dispatch.
3. Payment on delivery
For payment on delivery orders, you pay when your order arrives. Depending on your country and delivery partner, you may be able to pay in cash or by card/ATM terminal with the delivery person.
VANLARA will never contact you to ask for full card details, passwords, bank login information, or other sensitive payment information by email, WhatsApp, SMS, or phone.
4. Sharing information with partners
We only share personal information when it is needed to operate our store and deliver our services. This may include Shopify, delivery and logistics partners, order confirmation teams, customer service providers, payment or payment-on-delivery partners, analytics providers, advertising platforms, fraud-prevention services, and legal or accounting service providers.
For delivery, we may share the details required to deliver your order, such as your name, phone number, delivery address, order reference, order amount, and delivery/payment-on-delivery instructions.
5. Customer service and WhatsApp
You can contact our customer service team for questions about products, sizing, orders, delivery, exchanges, refunds, warranty, or jewelry care. Our WhatsApp customer service number is +212643928228.
6. Cookies, analytics, and advertising
Our website may use cookies, pixels, and similar technologies to keep the website working, remember preferences, improve performance, understand how customers use the store, and measure advertising results.
If we add tools such as Meta/Facebook Pixel or similar advertising platforms, they may help us measure visits, product views, order events, and ad performance. Where required by law, these tools depend on your cookie or consent choices.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for order processing, delivery, customer support, returns, exchanges, warranty support, fraud prevention, legal requirements, accounting, and business records.
8. Your privacy rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to withdraw consent for marketing or certain cookies.
To request help with your privacy rights, contact our customer service team and clearly explain your request. We may need to verify your identity before completing certain requests.
9. Security
We take reasonable steps to protect customer information and work with trusted platforms and service providers such as Shopify. However, no online service can guarantee complete security at all times.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. The latest version will be published on this page.
11. Contact
If you have questions about this Privacy Policy or how VANLARA handles personal information, please contact our customer service team via WhatsApp: +212643928228, or by email at contact@vanlara.com.